Category: Customer Insight

Stop, Look, and Listen

What happens when you take your headphones out and listen to the world around you? If you’re on a Chiltern Railways train, quite a lot, it seems…

It’s Good to Talk

Good decisions come from understanding a range of perspectives – even if that means talking about topics that you’d really rather avoid, with people you’d really rather ignore…

There’s No Time Like the Future

It’s easy to predict that the future will arrive, but it’s far harder to predict what it will look like. So why should we try guess what’s going to happen – and how can doing so help us be, well, better?