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johnJsills

Customer-led consultant. Part-time writer. Professional commuter

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Category: Strategy

Strategy

Posted on August 2, 2014February 18, 2018

The Made-up Theory of Structured Flexibility

How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…

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Posted on March 31, 2014May 11, 2019

There’s No Time Like the Future

It’s easy to predict that the future will arrive, but it’s far harder to predict what it will look like. So why should we try guess what’s going to happen – and how can doing so help us be, well, better?

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Posted on January 21, 2014May 11, 2019

The Power of Perspective

Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?

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Posted on October 29, 2013February 18, 2018

The Future’s Bright, The Future’s Human

So the world has changed, life has changed, we’ve all gone digital and we don’t know why we make most of the decisions we do. But the experience is increasingly what people pay for, with the best experiences retaining a human element

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Posted on March 5, 2013February 18, 2018

Why I Love Chiltern Railways

Ok, I admit it. I love Chiltern Railways. But when you read why, you’ll want to move to Buckinghamshire and travel with them too…

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