Stop, Look, and Listen

What happens when you take your headphones out and listen to the world around you? If you’re on a Chiltern Railways train, quite a lot, it seems…

Scarcity by Sendhil Mullainathan & Eldar Shafir

17 reasons why life is great, remembering a time before Google, and making the most of what we’ve got…

Smarter Insurance

Customer expectations of insurance are being shaped by their experiences in other sectors. Here’s how…

The News: A User’s Manual by Alain De Botton

Are we addicted to the news? How do we really understand what customers value? And where can I find a historical timeline of people mocking new technologies, only to be proved brilliantly wrong?

The (Christmas) Tipping Point

In amongst the Mariah, Macaulay, and Mistletoe madness in the lead up to Christmas, one thing is rarely mentioned – giving a little extra to the men and women who bring things to our houses when we’re too lazy to stand, walk, and get it ourselves.

Deciding How to Decide

Kahneman, Gigeringzer, and Rosling all know how to make better decisions. Here’s my summary of what they say – now you just need to decide to read it…

An Evening of Behavioural Science with the ITC

On Thursday night, I had the pleasure of attending a small event in a delightful Art Gallery, hosted by the Independent Transport Commission – how can we use Behavioural Science to inform transport policy?