Hello, I’m John.
This is where I write things. Mostly on making things better for customers, sometimes on funny things I see whilst people-watching, and occasionally on how to be an adult.
I’ve been featured in several publications, had some short stories shortlisted for awards, and chatted on a few podcasts, such as Infinity Loops, Human Risk, and The International Exchange. I’m currently searching for 22 ‘lost’ Arsenal fans from around the world.
When I’m not writing I’m helping businesses grow as Partner at The Foundation. You can see what I’ve been up to for the last 25 years on LinkedIn, join my slightly underwhelming following on Twitter, or get a daily dose of facepalm-worthy customer experiences on Instagram.
My first book, The Human Experience, was published by Bloomsbury in February 2023, having been chosen by Malcolm Gladwell’s Next Big Idea Club as a book of the month.
johnJsills 