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Hello, I’m John.

This is where I write things. Mostly on making things better for customers, sometimes on funny things I see whilst people-watching, and occasionally on how to be an adult.

I’ve been featured in The Guardian, write regularly for Management Today and WARC, and am a member of the 26 Writing group. I’ve had some words featured in some books alongside several short stories shortlisted for awards.

When I’m not writing you as a Partner at The Foundation creating customer-led success. Or hanging around the Arsenal stadium.

You can see what I’ve been up to for the last 20 years on LinkedIn, join my slightly underwhelming following on Twitter, or get a daily dose of facepalm-worthy customer experiences on Instagram.