

Welcome to the age of DIY customers (guest post)
Self-service checkouts, airport check-in, customer feedback requests… why is it so hard to be a customer nowadays?

Inevitable Innovation
If you want to keep up with your customers, stop delaying the inevitable and instead do something about it.

The Lost Art of Aftersales
Want your customers to recommend you? Maybe stop ruining their experience with your incessant feedback requests…

The Human Compass
How do you find real human insight? Explore what people say, do, search for, and shout about…