Welcome to the age of DIY customers (guest post)
Self-service checkouts, airport check-in, customer feedback requests… why is it so hard to be a customer nowadays?
Things can only get…worse?
We live in a world that is perfecting the functional experience at the expense of the emotional experience.
Customer Experience 2018 – WARC interview
I really hope you enjoy this article. If you did, I’d love you to subscribe to my blog at johnjsills.com/subscribe to get new thoughts sent to you on an infrequent basis, and find me on twitter @johnJsills. The […]
Inevitable Innovation
If you want to keep up with your customers, stop delaying the inevitable and instead do something about it.
The Lost Art of Aftersales
Want your customers to recommend you? Maybe stop ruining their experience with your incessant feedback requests…
The Human Compass
How do you find real human insight? Explore what people say, do, search for, and shout about…
Design for the 99(%)
Want to give your customers a better experience? Maybe take a leaf out of Amazon’s book and stop treating them like criminals.
