Hello, I’m John.
This is where you can see most of my writing, what I look and sound like when speaking, and a slightly odd list of Arbitrary Units of Measurement.
I’ve been featured in several publications, had some short stories shortlisted for awards, and my first book, The Human Experience, won Leadership Book of the Year.
I regularly speak to audiences of 5 to 500, including large industry events like MADFest, and appear on podcasts, such as Infinity Loops, Human Risk, and The International Exchange.
When I’m not doing the basic human tasks of writing or speaking, I’m helping people design more customer-led experiences as Managing Partner at The Foundation, the customer-led growth consultancy.
WRITING
CX Stories Newsletter
A newsletter about how to make life better for customers and create more successful organisations
Read the CX Stories archive
SPEAKING
“I saw the CX bit come up and I thought I can’t be f*cked with all that CX and well-being sh*t but he was great and has made me look at that differently”
CONSULTING
The Foundation is an independent consultancy that, since 1999, has worked with brands and businesses to pioneer on behalf of customers.
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