It’s not our fault, but it is our problem
A couple of weeks ago, a leaflet dropped onto the doormat and created a frisson of excitement throughout the house. Our favourite Indian restaurant – close to our old house,…
Author: johnJsills
The Sandwich Slumber: Turning New Year’s Resolutions into Real Customer-Led Change
So, how are those new year’s resolutions going? This is usually about the time when those good intentions made whilst hanging out at home start to meet the crushing reality…
25 Things I Learned in 2025
Because no-one’s ever thought of doing a list like this before
Spa Visits, Warm Beer and Tom Hanks in The Terminal
The one where I do a lot of people-watching
Easy to Do the Easy Things, Hard to Do the Hard Things
The one where no-one is available to help with my query
The misplaced panic of unclear communication
The one where it’s not as bad as we think
Would Your Customers Buy You A Goodbye Card?
The one where my writing curse strikes again
johnJsills 