Focussing on the outcome, not the question, will mean you never need to ask ‘Is there anything else?’ ever again
What can a missed fridge collection, a DoNotReply email, and a fake name tell us about how companies waste money giving a bad customer experience?
In 30 minutes this book will tell you everything you need to know about creativity. Don’t read this blog, just buy the book instead.
Learn about the importance of observation, attention, and self-control, through the Bond-esqe lens of professional poker.
When you’re stuck in the inner processes of an organisation, being a customer can feel a lot like trying to complete a level of Mario.
What happens when it doesn’t just work?
Managing expectations well can relieve a lot of worry and stress. But the best companies do it in a way that creates fun and excitement, too…
A few weeks ago, I had an epiphany whilst playing my Nintendo Switch. It This game of monsters and mystical lands is far closer to real life than I’d expected…