The one where we get hypnotised and learn why it’s important for leaders to take responsibility
The one where I buy theatre tickets and rekindle my love for the telephone
The one with a heartbreaking story and a happy ending
The one where I panic buy toilet roll and learn about making the mundane magical
After a few years of moaning via my irregular articles, I’ve finally switched broadband providers. And for the most online of online services, the experience reminded me of a fundamental…
I had a big birthday so wrote a big list
When something goes wrong, it’s easy for customers to fall into a Pit of Despair. The best organisations own the problem and save themselves money, too.
The one where I lose my luggage and get attacked by an angry mob