The Two Headed People Challenge
Getting people to like your brand doesn’t always start with a flashy advert. In fact, it could start with their CV.
Author: johnJsills
Let Your People Go (And They’re More Likely To Stay)
Creating a team of identikit colleagues may well be good for compliance, but it’s not good for creativity. And after a while, your best people will get fed up, and leave.
Move Fast And Break… The Law
Throughout history, the close relationship between innovation and illegality has created great progress – and a great headache for the incumbents and regulators.
Scooters, Stomachs, and Screentime: Welcome to the World in 2019.
The future’s already here… with a summary of the best (and worst) of the 2019 trends reports.
Show Me The Money
Good customer experience leads to commercial success. And that means making it easy for customers to join you.
The Human Touch
Companies spend huge amounts of time and money stopping their people from being human – yet being human is exactly the thing that makes for a great customer experience
The Myth of Customer Loyalty
As soon as a company stops being useful, customers leave. And that’s why customer loyalty is a myth.
Sorry Seems to be the Easiest Word
We’re in the midst of an epidemic of apology – and the result is that customers are losing respect for big companies.
