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johnJsills

Customer-led consultant. Part-time writer. Professional commuter

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Author: johnJsills

Posted on November 13, 2019October 24, 2019

Money to Burn

A good experience is great for customers and a cost-saver for organisations – whereas bad customer experience can be expensive to provide.

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Posted on October 10, 2019October 10, 2019

Everything Changes But… Everything

We’re all obsessed that everything is changing – when really almost everything is staying the same.

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Posted on September 19, 2019September 19, 2019

Stand and Deliver

Stringent policies and procedures frustrate your colleagues and customers alike. Often the best customer experiences come when employees feel they can stand in front of the rules.

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Posted on August 15, 2019August 8, 2019

The Two Headed People Challenge

Getting people to like your brand doesn’t always start with a flashy advert. In fact, it could start with their CV.

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Posted on July 4, 2019June 28, 2019

Let Your People Go (And They’re More Likely To Stay)

Creating a team of identikit colleagues may well be good for compliance, but it’s not good for creativity. And after a while, your best people will get fed up, and leave.

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Posted on June 6, 2019June 4, 2019

Move Fast And Break… The Law

Throughout history, the close relationship between innovation and illegality has created great progress – and a great headache for the incumbents and regulators.

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Posted on January 10, 2019May 11, 2019

Scooters, Stomachs, and Screentime: Welcome to the World in 2019.

The future’s already here… with a summary of the best (and worst) of the 2019 trends reports.

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Posted on September 13, 2018September 21, 2018

Show Me The Money

Good customer experience leads to commercial success. And that means making it easy for customers to join you.

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