Everything Changes But… Everything
We’re all obsessed that everything is changing – when really almost everything is staying the same.
Author: johnJsills
Stand and Deliver
Stringent policies and procedures frustrate your colleagues and customers alike. Often the best customer experiences come when employees feel they can stand in front of the rules.
The Two Headed People Challenge
Getting people to like your brand doesn’t always start with a flashy advert. In fact, it could start with their CV.
Let Your People Go (And They’re More Likely To Stay)
Creating a team of identikit colleagues may well be good for compliance, but it’s not good for creativity. And after a while, your best people will get fed up, and leave.
Move Fast And Break… The Law
Throughout history, the close relationship between innovation and illegality has created great progress – and a great headache for the incumbents and regulators.
Scooters, Stomachs, and Screentime: Welcome to the World in 2019.
The future’s already here… with a summary of the best (and worst) of the 2019 trends reports.
Show Me The Money
Good customer experience leads to commercial success. And that means making it easy for customers to join you.
The Human Touch
Companies spend huge amounts of time and money stopping their people from being human – yet being human is exactly the thing that makes for a great customer experience
