These are some of my favourite quotes (/sentences that I can repeat to others to make myself sound wise) about human behaviour, creativity, innovation, personal development, and writing.
These are the non-fiction books that have shaped my perspective on the world, all scoring very highly on the controversial ‘page-corner-folding’ rating scale.
Forget spiders, snakes, and tall buildings. These are the things that really keep us up at night.
There’s something wonderfully human about the arbitrary objects we use to describe sizes that are hard to comprehend.
A delayed train in Switzerland, and the response of staff, show how an understanding of a customer’s emotions is as important as delivering on the promised function.
Through the deluge of emails from corporate CEO’s, one thing has become clear – the best businesses put humanity first.
What the British fascination with queueing can teach us about the changing nature of ‘premium’ customers
Telling people what your brand will deliver is important. But delivering it is even more so.