It’s not our fault, but it is our problem
A couple of weeks ago, a leaflet dropped onto the doormat and created a frisson of excitement throughout the house. Our favourite Indian restaurant – close to our old house,…
Category: Customer Experience
Customer Experience Stories
The Sandwich Slumber: Turning New Year’s Resolutions into Real Customer-Led Change
So, how are those new year’s resolutions going? This is usually about the time when those good intentions made whilst hanging out at home start to meet the crushing reality…
Spa Visits, Warm Beer and Tom Hanks in The Terminal
The one where I do a lot of people-watching
Easy to Do the Easy Things, Hard to Do the Hard Things
The one where no-one is available to help with my query
The misplaced panic of unclear communication
The one where it’s not as bad as we think
Would Your Customers Buy You A Goodbye Card?
The one where my writing curse strikes again
Case Study: A Love Letter to the Real King’s Cross
We’ve had our office in Kings Cross for nearly ten years now. Whenever I tell people, I always get the same question: ‘Oh, are you in the new posh bit,…
johnJsills 