The trouble with Treating Customers Fairly

Why are we so obsessed by treating customers fairly? Does it matter? And what is ‘fair’, anyway?

Why I Love Chiltern Railways

Ok, I admit it. I love Chiltern Railways. But when you read why, you’ll want to move to Buckinghamshire and travel with them too…

How to Solve a Problem Like Innovation

People love talking about innovation, but often get lost in a myriad of post-it notes and white-walled workshops. Here’s how to do it better…

The Paradox of Choice – Barry Schwartz

We all want more choice, but we all hate making decisions. So what’s the answer? Read on…

Great Expectations

Remember how disappointed you were with that Oscar-winning film? Maybe if it hadn’t have won, you’d have enjoyed it more…

Hello

So what’s this mild and slightly odd obsession with post-its all about?

I should probably explain…