It’s Good to Talk
Good decisions come from understanding a range of perspectives – even if that means talking about topics that you’d really rather avoid, with people you’d really rather ignore…
The Made-up Theory of Structured Flexibility
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
The Greatest Taxi Firm the World Has Ever Seen
Dealing with those small human moments that provide stress or worry will have a big impact on your customers’ experience…
The Right to be Wrong
I’ve come to the conclusion that actually, despite the negative press it often receives, being wrong is great.
Nudgestock2 in Fifteen Handy Quotes
Nudgestock is quite frankly, the best (non) conference I’ve been too.
Human content in a digital world
The best content needs to not only be good, but human. That’s possible by being interesting, positive, and relevant…
There’s No Time Like the Future
It’s easy to predict that the future will arrive, but it’s far harder to predict what it will look like. So why should we try guess what’s going to happen – and how can doing so help us be, well, better?
The Power of Perspective
Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?
