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Making Things Better For Customers

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Posted on September 7, 2014September 14, 2020

It’s Good to Talk

Good decisions come from understanding a range of perspectives – even if that means talking about topics that you’d really rather avoid, with people you’d really rather ignore…

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Posted on August 2, 2014September 14, 2020

The Made-up Theory of Structured Flexibility

How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…

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Posted on June 28, 2014February 18, 2018

The Greatest Taxi Firm the World Has Ever Seen

Dealing with those small human moments that provide stress or worry will have a big impact on your customers’ experience…

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Posted on June 11, 2014September 14, 2020

The Right to be Wrong

I’ve come to the conclusion that actually, despite the negative press it often receives, being wrong is great.

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Posted on June 7, 2014September 14, 2020

Nudgestock2 in Fifteen Handy Quotes

Nudgestock is quite frankly, the best (non) conference I’ve been too.

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Posted on May 8, 2014February 18, 2018

Human content in a digital world

The best content needs to not only be good, but human. That’s possible by being interesting, positive, and relevant…

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Posted on March 31, 2014September 14, 2020

There’s No Time Like the Future

It’s easy to predict that the future will arrive, but it’s far harder to predict what it will look like. So why should we try guess what’s going to happen – and how can doing so help us be, well, better?

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Posted on January 21, 2014September 14, 2020

The Power of Perspective

Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?

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