These are the non-fiction books that have shaped my perspective on the world, all scoring very highly on the controversial ‘page-corner-folding’ rating scale.
Forget spiders, snakes, and tall buildings. These are the things that really keep us up at night.
There’s something wonderfully human about the arbitrary objects we use to describe sizes that are hard to comprehend.
A delayed train in Switzerland, and the response of staff, show how an understanding of a customer’s emotions is as important as delivering on the promised function.
Through the deluge of emails from corporate CEO’s, one thing has become clear – the best businesses put humanity first.
‘Ladies and Gentlemen, I’m sorry to inform you that we’ve run out of quiche. I repeat, there will be NO quiche available from the buffet car for the duration of this journey.’
And people wonder why we should re-nationalise the railways.
What the British fascination with queueing can teach us about the changing nature of ‘premium’ customers
‘Mummy, I heard a noise’
Not this again. When Steve’s at home, she sleeps like a log. But when I want to get a good night’s sleep? There’s always something.