The Things That Don’t Change
This is my Dad. In this photo, he’s 34, on the way to an Arsenal vs Chelsea FA Cup tie in January 1947. The match ended in a draw. I…
You Get What you Pay For
A few weeks ago, PrettyLittleThing courted controversy by announcing the closure of some customer accounts. Well, I say ‘announced’. They wrote directly to some customers to tell them of the…
The Myth of Speed
As regular readers know, I spend a lot of time on trains. In fact, I’m on one now. The armrest is at an uncomfortable height. The wifi is loading photos…
The Problem Problem
About ten years ago, I got invited to a posh dinner about the future of payments with a colleague. The food was good, the conversation interesting and then, at the…
✈️ Designed with Distinction
I’m writing this at 39,000 feet, somewhere over northern Iraq. I can’t publish it now, because, despite the plane ticket costing hundreds of pounds, it doesn’t get me Wifi, for…
Everything is Awesome!
When you visit Lego House in Billund, the main thing everybody talks about is the cafe. On the menu, each item has a picture of a Lego brick next to…
🏡 Home and Away – Live Case Study
The one where I renew all my insurances on the same day
johnJsills 