🍳 What a full English teaches us about customer-led innovation
The one where I eat a lot of breakfast in the name of research
Bad Customer Experience is Expensive to Provide
The one where I nearly have a heart attack trying to stay fit
Mythbusting: Why Customers Still Love to Use the Telephone đź“ž
The one where I get trapped in an infinite phone loop
Case Study: Uber – a Customer-Led Conundrum
The one where I impress my friends but nearly die. Twice.
Building Your Career is Not Your Career
When I worked at HSBC, I was one of those people who jumped between roles every 18 months or so. A bit of time running branches, a bit of time…
Finding the Balance
A few years ago, I started seeing people levitating on the River Thames. As the months passed, more and more people seemed to be levitating on it. And then, eventually,…
johnJsills 