“I saw the CX bit come up and I thought I can’t be f*cked with all that CX and well-being sh*t but he was great and has made me look at that differently”
I really love speaking and presenting to audiences from 5 to 5000 – and I’m told I’m pretty good at it. I’m lucky enough to do this on a regular basis for organisations around the world – including to the likes of Bupa, bp, BT, Heineken, HSBC, the NHS, Tesco, Vodafone, and Sky – as well as large conferences such as MAD//Fest, the International Customer Experience Awards and The Festival of Marketing.
I usually speak about:
- Customer Experience
- Understanding what really matters to customers
- Building a customer-led organisation and culture
- The future of customer experience
I found him super engaging, funny and delivered his points brilliantly. Sometimes speakers can be dull if just talking for 45mins, but his real life examples, images and humour really brought it to life and was relatable where you could actually take a step back and consider the business you work in
— Sky
We are delighted with the feedback which we have received: the delegation rated your session with an average score of 9.5 which is exceptionally good. Delegates commented you were: ‘Brilliantly funny, engaging, honest, and landed his message with impact ‘
—National Conference
Just wanted to say, I used to be a public speaking coach and your presentation was perfect. You had a great use of slides, excellent content, real engagement and clear delivery. What a great start to the week. Bravo!
— Save The Children
It’s the best session I’ve attended in my 13 years with the Group!
— Lloyds Banking Group
The most engaging and entertaining call I’ve ever been on – had me laughing out loud in the office – absolutely loved it!!
—Bupa
It was brilliant and the feedback was superb – it was our highest ever rated session
— HSBC
johnJsills 