Tag: Amazon

Engaged Employees = Empathetic Experiences

Want your customers to love you? Then start by making sure your employees at least like you…

One step back, two steps forward

It’s never been more easy to be techno-dazzled, and so never more important to understand the things that won’t change…

Goggles, Heartbeats, and Novelty Socks. Welcome to 2016.

The future’s made of Virtual Reality, surrounded by beard-less Hipsters and colourful socks. Here’s my summary of the 2016 trends reports…

In Search of Certainty

I recently ordered a large plate of nachos. And that got me thinking about the need for certainty in our lives, whether as a customer, a career-planner, or a commuter…

The Dangers of Voting Without Thinking

Three thoughts on how to make sure you’re really thinking about thinking about voting…