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Tag: Cycling

Posted on April 14, 2020September 14, 2020

Being Customer-led During the Covid Crisis

Through the deluge of emails from corporate CEO’s, one thing has become clear – the best businesses put humanity first.

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Posted on February 7, 2017February 18, 2018

(It’s not) All About the Money

Giving customers money when they complain will make them go away, but might also mean they don’t come back…

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