Tag: Employee Experience


The Alice in Wonderland guide to career planning

What can Alice and the Cheshire Cat teach us about career planning? Focus on the journey, not the destination…

2015-10-11 11.35.27 copy

The Way You Make Me Feel

If it’s true that the only thing that matters in life is how you make people feel, then what does this mean for a purposeful career and a customer-led company?


Design With The End In Mind

Once you see it, you can’t un-see it. Another example of the importance of certainty in the world of customer experience…


Scarcity by Sendhil Mullainathan & Eldar Shafir

17 reasons why life is great, remembering a time before Google, and making the most of what we’ve got…


The Made-up Theory of Structured Flexibility

How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…

The Power of Perspective

Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?

'Allo 'Allo

Life lessons from everyone you’ve ever met

There’s a saying that you’re everyone you’ve ever met. Here’s a few lessons I’ve learnt from some helpful chance encounters…