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Tag: Employee Experience

Posted on October 22, 2015September 14, 2020

The Way You Make Me Feel

If it’s true that the only thing that matters in life is how you make people feel, then what does this mean for a purposeful career and a customer-led company?

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Posted on September 18, 2015February 10, 2021

Design With The End In Mind

Once you see it, you can’t un-see it. Another example of the importance of certainty in the world of customer experience…

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Posted on April 16, 2015July 16, 2021

Scarcity by Sendhil Mullainathan & Eldar Shafir

17 reasons why life is great, remembering a time before Google, and making the most of what we’ve got…

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Posted on August 2, 2014September 14, 2020

The Made-up Theory of Structured Flexibility

How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…

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Posted on January 21, 2014September 14, 2020

The Power of Perspective

Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?

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Posted on June 27, 2013September 14, 2020

The only three things you need to know about Leadership

There’s only three things you need to know about good leadership – Know your people, know your people, know your people…

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