The Way You Make Me Feel
If it’s true that the only thing that matters in life is how you make people feel, then what does this mean for a purposeful career and a customer-led company?
Making Things Better For Customers
If it’s true that the only thing that matters in life is how you make people feel, then what does this mean for a purposeful career and a customer-led company?
Once you see it, you can’t un-see it. Another example of the importance of certainty in the world of customer experience…
17 reasons why life is great, remembering a time before Google, and making the most of what we’ve got…
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?
There’s only three things you need to know about good leadership – Know your people, know your people, know your people…