The Way You Make Me Feel
If it’s true that the only thing that matters in life is how you make people feel, then what does this mean for a purposeful career and a customer-led company?
Tag: Employee Experience
Design With The End In Mind
Once you see it, you can’t un-see it. Another example of the importance of certainty in the world of customer experience…
Scarcity by Sendhil Mullainathan & Eldar Shafir
17 reasons why life is great, remembering a time before Google, and making the most of what we’ve got…
The Made-up Theory of Structured Flexibility
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
The Power of Perspective
Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?
The only three things you need to know about Leadership
There’s only three things you need to know about good leadership – Know your people, know your people, know your people…
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