Design With The End In Mind
Once you see it, you can’t un-see it. Another example of the importance of certainty in the world of customer experience…
Tag: History
The Shifting Balance of Power
As customer-led becomes the norm for companies, what does that mean for the balance between customer and business? Clue: the customer isn’t always right…
Scarcity by Sendhil Mullainathan & Eldar Shafir
17 reasons why life is great, remembering a time before Google, and making the most of what we’ve got…
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