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Tag: Strategy

Posted on June 8, 2015September 14, 2020

The School of Life’s Business Wise conference in 16 quotes

On a gloriously sunny Thursday in 2015, I had the pleasure of attending The School of Life’s Business Wise conference.

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Posted on August 2, 2014September 14, 2020

The Made-up Theory of Structured Flexibility

How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…

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Posted on January 21, 2014September 14, 2020

The Power of Perspective

Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?

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Posted on October 29, 2013February 18, 2018

The Future’s Bright, The Future’s Human

So the world has changed, life has changed, we’ve all gone digital and we don’t know why we make most of the decisions we do. But the experience is increasingly what people pay for, with the best experiences retaining a human element

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