On a gloriously sunny Thursday in 2015, I had the pleasure of attending The School of Life’s Business Wise conference.
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?
So the world has changed, life has changed, we’ve all gone digital and we don’t know why we make most of the decisions we do. But the experience is increasingly what people pay for, with the best experiences retaining a human element