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Tag: Trains

Posted on November 13, 2019October 24, 2019

Money to Burn

A good experience is great for customers and a cost-saver for organisations – whereas bad customer experience can be expensive to provide.

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Posted on May 16, 2018May 20, 2018

Sorry Seems to be the Easiest Word

We’re in the midst of an epidemic of apology – and the result is that customers are losing respect for big companies.

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Posted on January 19, 2018September 15, 2020

Things can only get…worse?

We live in a world that is perfecting the functional experience at the expense of the emotional experience.

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