Money to Burn
A good experience is great for customers and a cost-saver for organisations – whereas bad customer experience can be expensive to provide.
Making Things Better For Customers
A good experience is great for customers and a cost-saver for organisations – whereas bad customer experience can be expensive to provide.
We’re in the midst of an epidemic of apology – and the result is that customers are losing respect for big companies.
We live in a world that is perfecting the functional experience at the expense of the emotional experience.