Skip to content Menu

johnJsills

Making Things Better For Customers

  • Writing
    • CX Stories
    • Commuterville
    • Over Land and Sea
    • How to be an Adult
    • Bookshelf
  • Speaking
  • Consulting
  • Arbitrary Units of Measurement
  • LinkedIn
  • Instagram

Tag: UKCSI

Posted on July 17, 2025July 15, 2025

Three Lessons from the Institute of Customer Service Report

A good friend of mine, Tom Johnson, writes an excellent Substack full of boring charts. It’s called ‘Slow Futures’, with his point being that whilst lots changes, most things stay…

Continue Reading
  • The Foundation
  • Instagram
  • LinkedIn
Create a website or blog at WordPress.com
Top
  • Subscribe Subscribed
    johnJsills
    Join 85 other subscribers

    Have a WordPress.com account? Log in now.

  • johnJsills
    View site in Reader
    Manage subscriptionsSign upLog in
    Report this content
    Collapse this bar