Let Your People Go (And They’re More Likely To Stay)
Creating a team of identikit colleagues may well be good for compliance, but it’s not good for creativity. And after a while, your best people will get fed up, and leave.
Author: johnJsills
Move Fast And Break… The Law
Throughout history, the close relationship between innovation and illegality has created great progress – and a great headache for the incumbents and regulators.
The Phone
Everything is exactly as it should be.
People in seats, looking smug, avoiding eye contact with new arrivals who are old, pregnant, or have a crutch. Others in the aisle, thrusting groins and armpits into the faces of those seated
Scooters, Stomachs, and Screentime: Welcome to the World in 2019.
The future’s already here… with a summary of the best (and worst) of the 2019 trends reports.
Show Me The Money
Good customer experience leads to commercial success. And that means making it easy for customers to join you.
The Benefactor
It’s summer. There’re tourists. And they’re everywhere.
Tourists with their over-sized bags, exploiting a luggage-shaped loop hole in the ‘stand on the right’ request.
The Human Touch
Companies spend huge amounts of time and money stopping their people from being human – yet being human is exactly the thing that makes for a great customer experience
The Myth of Customer Loyalty
As soon as a company stops being useful, customers leave. And that’s why customer loyalty is a myth.
johnJsills 