Making Things Better For Customers
So the world has changed, life has changed, we’ve all gone digital and we don’t know why we make most of the decisions we do. But the experience is increasingly what people pay for, with the best experiences retaining a human element
Trailfinders are the best Travel Agents in the world – because they understand the importance of the human touch…
There’s only three things you need to know about good leadership – Know your people, know your people, know your people…
Irrational or not, Dan Ariely has some interesting thoughts on why we behave the way we do…
Why are we so obsessed by treating customers fairly? Does it matter? And what is ‘fair’, anyway?
Ok, I admit it. I love Chiltern Railways. But when you read why, you’ll want to move to Buckinghamshire and travel with them too…
People love talking about innovation, but often get lost in a myriad of post-it notes and white-walled workshops. Here’s how to do it better…
We all want more choice, but we all hate making decisions. So what’s the answer? Read on…
johnJsills 