From Boardroom to Bedlam: What Jason Manford’s Hotel Nightmare Teaches Us
‘That’s somebody in an office, that makes a policy, that makes them more money – but they don’t have to deal with the sh*t.’ It’s not often I quote the…
Author: johnJsills
Broken Doors, Smashed Laptops, and Why the Moments that Matter, Matter
You know what it’s like. You get the text, something bad has happened. The first text is to prepare you, steel you for what comes next. The second is to…
PSG Win the Champions League – But Forget Who They’re Really For 🏆
The one where I go behind the scenes
Case Study: One Phone, Two Hours and a Lesson in Prevention
The one where I get in a hotspot of bother
Enemy in Paris
The impossibility of the French Metro system (and why you still need humans to help)
Tesla, Tribalism, and the Myth of Customer Loyalty
I’d say my views on customer loyalty are pretty well known by now. But the other day, I got asked a great question which made me think again. I’ve written…
Case Study: Fake Airpods, dodgy dealers, and a brilliant eBay experience
I could tell the second I tried to open the box. That usual, perfect, satisfying Apple-designed ‘drop’ of the box from the lid was missing. In fact, I couldn’t open…
johnJsills 