In Defence of Center Parcs
The one where I go into the woods at night
Making Things Better For Customers
The one where they really want to know what I think
It was about day three or four that I stopped thinking I had an aggressively sharp big toe. Seriously, surely not all of my socks can have a hole in…
This is my Dad. In this photo, he’s 34, on the way to an Arsenal vs Chelsea FA Cup tie in January 1947. The match ended in a draw. I…
A few weeks ago, PrettyLittleThing courted controversy by announcing the closure of some customer accounts. Well, I say ‘announced’. They wrote directly to some customers to tell them of the…
As regular readers know, I spend a lot of time on trains. In fact, I’m on one now. The armrest is at an uncomfortable height. The wifi is loading photos…
About ten years ago, I got invited to a posh dinner about the future of payments with a colleague. The food was good, the conversation interesting and then, at the…