đźš— Charged Up and Locked In – What My Car Taught Me About Customer-led Innovation
When you buy an electric car, everyone wants to know what it’s like. How’ve you found the switch? How long does it take to charge? Is it cheaper? Quieter? More…
Author: johnJsills
🍳 What a full English teaches us about customer-led innovation
The one where I eat a lot of breakfast in the name of research
Bad Customer Experience is Expensive to Provide
The one where I nearly have a heart attack trying to stay fit
Mythbusting: Why Customers Still Love to Use the Telephone đź“ž
The one where I get trapped in an infinite phone loop
Case Study: Uber – a Customer-Led Conundrum
The one where I impress my friends but nearly die. Twice.
Building Your Career is Not Your Career
When I worked at HSBC, I was one of those people who jumped between roles every 18 months or so. A bit of time running branches, a bit of time…
johnJsills 