The trouble with Treating Customers Fairly
Why are we so obsessed by treating customers fairly? Does it matter? And what is ‘fair’, anyway?
Category: Customer Experience
Customer Experience Stories
Why I Love Chiltern Railways
Ok, I admit it. I love Chiltern Railways. But when you read why, you’ll want to move to Buckinghamshire and travel with them too…
How to Solve a Problem Like Innovation
People love talking about innovation, but often get lost in a myriad of post-it notes and white-walled workshops. Here’s how to do it better…
Great Expectations
Remember how disappointed you were with that Oscar-winning film? Maybe if it hadn’t have won, you’d have enjoyed it more…
johnJsills 