Skip to content Menu

johnJsills

Making Things Better For Customers

  • Writing
    • CX Stories
    • Commuterville
    • Over Land and Sea
    • How to be an Adult
    • Bookshelf
  • Speaking
  • Consulting
  • Arbitrary Units of Measurement
  • LinkedIn
  • Instagram

Category: Customer Experience

Customer Experience Stories

Posted on January 30, 2025

Going Above and AirBnBeyond

The one where I lose my shirt

Continue Reading
Posted on January 16, 2025January 13, 2025

The End of the Line

The one where nobody wants me to stay

Continue Reading
Posted on December 12, 2024January 11, 2025

A Shot in the Arm: In Defence of the NHS

The one where my arm goes numb

Continue Reading
Posted on November 28, 2024January 11, 2025

Sorry Seems to be The Hardest Word

The one where I get put back in my box

Continue Reading
Posted on November 14, 2024January 11, 2025

Read My Mind (and Save a Fortune)

The one where I get sick on the plane

Continue Reading
Posted on October 17, 2024January 11, 2025

Three Stories on Transparency

The one where we get to see behind the scenes

Continue Reading
Posted on October 3, 2024January 11, 2025

In Defence of Center Parcs

The one where I go into the woods at night

Continue Reading
Posted on September 19, 2024January 11, 2025

No Time to Waste

The one where the front of the house falls off

Continue Reading

Posts pagination

Previous Page Page 1 … Page 3 Page 4 Page 5 … Page 19 Next Page
  • The Foundation
  • Instagram
  • LinkedIn
Create a website or blog at WordPress.com
Top
  • Subscribe Subscribed
    • johnJsills
    • Join 87 other subscribers
    • Already have a WordPress.com account? Log in now.
    • johnJsills
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...