Three Stories on Transparency
The one where we get to see behind the scenes
Category: Customer Experience
Customer Experience Stories
From 5* Hotel to Feedback Epidemic
The one where they really want to know what I think
If the Schuh Fits
It was about day three or four that I stopped thinking I had an aggressively sharp big toe. Seriously, surely not all of my socks can have a hole in…
The Things That Don’t Change
This is my Dad. In this photo, he’s 34, on the way to an Arsenal vs Chelsea FA Cup tie in January 1947. The match ended in a draw. I…
You Get What you Pay For
A few weeks ago, PrettyLittleThing courted controversy by announcing the closure of some customer accounts. Well, I say ‘announced’. They wrote directly to some customers to tell them of the…
The Myth of Speed
As regular readers know, I spend a lot of time on trains. In fact, I’m on one now. The armrest is at an uncomfortable height. The wifi is loading photos…
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