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Tag: Covid

Posted on May 2, 2022May 2, 2022

Case Study: British Airways and the Importance of Concrete Communication

The one where I lose my luggage and get attacked by an angry mob

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Posted on July 22, 2020July 23, 2020

An update from the CEO of every company you know

Hello I’m Martin, Mike, Dave, Roger, and David, and I’m the CEO of a company you’ve used occasionally in the past.  I’m sorry I’ve not been in touch before. I…

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