The Power of Perspective
Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?
Tag: Customer Loyalty
The World According to Trailfinders
Trailfinders are the best Travel Agents in the world – because they understand the importance of the human touch…
The trouble with Treating Customers Fairly
Why are we so obsessed by treating customers fairly? Does it matter? And what is ‘fair’, anyway?
Why I Love Chiltern Railways
Ok, I admit it. I love Chiltern Railways. But when you read why, you’ll want to move to Buckinghamshire and travel with them too…
How to Solve a Problem Like Innovation
People love talking about innovation, but often get lost in a myriad of post-it notes and white-walled workshops. Here’s how to do it better…
The Paradox of Choice – Barry Schwartz
We all want more choice, but we all hate making decisions. So what’s the answer? Read on…
Great Expectations
Remember how disappointed you were with that Oscar-winning film? Maybe if it hadn’t have won, you’d have enjoyed it more…
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