Skip to content Menu

johnJsills

Making Things Better For Customers

  • CX Stories
  • Commuterville
  • How to be an Adult
  • Bookshelf
  • Where to find me
    • The Foundation
    • Twitter
    • Instagram
    • LinkedIn

Tag: Riverford

Posted on October 22, 2020October 20, 2020

Time to Say Goodbye?

One kitchen, several builders, and a reminder that organisations should be saving customers time, not demanding it.

Continue Reading
Posted on July 22, 2020July 23, 2020

An update from the CEO of every company you know

Hello I’m Martin, Mike, Dave, Roger, and David, and I’m the CEO of a company you’ve used occasionally in the past.  I’m sorry I’ve not been in touch before. I…

Continue Reading
Posted on July 11, 2018December 23, 2021

The Human Touch

Companies spend huge amounts of time and money stopping their people from being human – yet being human is exactly the thing that makes for a great customer experience

Continue Reading
Posted on December 7, 2017September 14, 2020

Customer Experience – WARC interview

I really hope you enjoy this article. If you did, I’d love you to subscribe to my blog at johnjsills.com/subscribe to get new thoughts sent to you on an infrequent basis, and find…

Continue Reading
  • The Foundation
  • 26.org
  • Twitter
  • Instagram
  • LinkedIn
Create a website or blog at WordPress.com
Top
  • Follow Following
    • johnJsills
    • Join 86 other followers
    • Already have a WordPress.com account? Log in now.
    • johnJsills
    • Customize
    • Follow Following
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar