Unpredictable individualism
People will choose the most useful option for them in that moment – and may choose differently every time. Welcome to the world of customer divergence.
Tag: Twitter
Teaching new dogs old tricks
Think slick Silicon Valley start-ups always trounce the analogue old guard at customer experience? Think again…
Trends Reunited
So Friends Reunited is no more. But it leaves us with lessons in social networking, online stalking, and the importance of keeping an eye on the trends shaping the world we live in.
Human content in a digital world
The best content needs to not only be good, but human. That’s possible by being interesting, positive, and relevant…
