⛲️ 24 Hours in Water A&E
The one where we find a leak
Author: johnJsills
Bad Customer Experience is Expensive to Provide
The one where I nearly have a heart attack trying to stay fit
Mythbusting: Why Customers Still Love to Use the Telephone 📞
The one where I get trapped in an infinite phone loop
Case Study: Uber – a Customer-Led Conundrum
The one where I impress my friends but nearly die. Twice.
Building Your Career is Not Your Career
When I worked at HSBC, I was one of those people who jumped between roles every 18 months or so. A bit of time running branches, a bit of time…
Finding the Balance
A few years ago, I started seeing people levitating on the River Thames. As the months passed, more and more people seemed to be levitating on it. And then, eventually,…
The Vision Vacuum
I’ve recently had two fascinating conversations with friends who are back in the UK after a while away. And they both had the same question for me: what is going on? They…
johnJsills 