The Lost Art of Aftersales

Want your customers to recommend you? Maybe stop ruining their experience with your incessant feedback requests…

The Human Compass

How do you find real human insight? Explore what people say, do, search for, and shout about…

Want to give your customers a better experience? Maybe take a leaf out of Amazon’s book and stop treating them like criminals.

Another year, another brilliant Nudgestock-by-the-sea. Here’s ten of the best moments…

Want your customers to love you? Then start by making sure your employees at least like you…

Looking for great customer insight to help come up with better ideas? It’s all in the…

timing.

Giving customers money when they complain will make them go away, but might also mean they don’t come back…

A good friend of mine shares his story about how his company lost touch with their customers, and are now reaping the rewards of finding them again…