Making Things Better For Customers
On Thursday night, I had the pleasure of attending a small event in a delightful Art Gallery, hosted by the Independent Transport Commission – how can we use Behavioural Science to inform transport policy?
Good decisions come from understanding a range of perspectives – even if that means talking about topics that you’d really rather avoid, with people you’d really rather ignore…
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
Dealing with those small human moments that provide stress or worry will have a big impact on your customers’ experience…
I’ve come to the conclusion that actually, despite the negative press it often receives, being wrong is great.
Nudgestock is quite frankly, the best (non) conference I’ve been too.
The best content needs to not only be good, but human. That’s possible by being interesting, positive, and relevant…
It’s easy to predict that the future will arrive, but it’s far harder to predict what it will look like. So why should we try guess what’s going to happen – and how can doing so help us be, well, better?
johnJsills 