Tag: Alain De Botton


The Myths We Need to Survive – Yuval Noah Harari

‘Sapiens’ tackles a few small questions about how the ability to create stories has shaped our prejudices, religious beliefs, and capitalist consumption. So perfect for some light weekend reading…


Design With The End In Mind

Once you see it, you can’t un-see it. Another example of the importance of certainty in the world of customer experience…

Astronaut on moon

Three Lessons From the Future of Travel

What will travel look like in 2025? I’m placing my money on month-long holidays, entertaining airports, and try-before-you-fly…


The Shifting Balance of Power

As customer-led becomes the norm for companies, what does that mean for the balance between customer and business? Clue: the customer isn’t always right…


The School of Life’s Business Wise conference in 16 quotes

On a gloriously sunny Thursday in 2015, I had the pleasure of attending The School of Life’s Business Wise conference.


The Dangers of Voting Without Thinking

Three thoughts on how to make sure you’re really thinking about thinking about voting…


The News: A User’s Manual by Alain De Botton

Are we addicted to the news? How do we really understand what customers value? And where can I find a historical timeline of people mocking new technologies, only to be proved brilliantly wrong?