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Tag: Alain De Botton

Posted on June 23, 2020November 23, 2020

Reading List

These are the non-fiction books that have shaped my perspective on the world, all scoring very highly on the controversial ‘page-corner-folding’ rating scale.

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Posted on September 25, 2015September 14, 2020

The Myths We Need to Survive – Yuval Noah Harari

‘Sapiens’ tackles a few small questions about how the ability to create stories has shaped our prejudices, religious beliefs, and capitalist consumption. So perfect for some light weekend reading…

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Posted on September 18, 2015February 10, 2021

Design With The End In Mind

Once you see it, you can’t un-see it. Another example of the importance of certainty in the world of customer experience…

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Posted on July 30, 2015September 14, 2020

Three Lessons From the Future of Travel

What will travel look like in 2025? I’m placing my money on month-long holidays, entertaining airports, and try-before-you-fly…

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Posted on July 23, 2015February 18, 2018

The Shifting Balance of Power

As customer-led becomes the norm for companies, what does that mean for the balance between customer and business? Clue: the customer isn’t always right…

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Posted on June 8, 2015September 14, 2020

The School of Life’s Business Wise conference in 16 quotes

On a gloriously sunny Thursday in 2015, I had the pleasure of attending The School of Life’s Business Wise conference.

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Posted on May 1, 2015September 14, 2020

The Dangers of Voting Without Thinking

Three thoughts on how to make sure you’re really thinking about thinking about voting…

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Posted on March 6, 2015September 14, 2020

The News: A User’s Manual by Alain De Botton

Are we addicted to the news? How do we really understand what customers value? And where can I find a historical timeline of people mocking new technologies, only to be proved brilliantly wrong?

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