Favourite Quotes
These are some of my favourite quotes (/sentences that I can repeat to others to make myself sound wise) about human behaviour, creativity, innovation, personal development, and writing.
Author: johnJsills
Reading List
These are the non-fiction books that have shaped my perspective on the world, all scoring very highly on the controversial ‘page-corner-folding’ rating scale.
Modern Day Fears
Forget spiders, snakes, and tall buildings. These are the things that really keep us up at night.
Arbitrary Units of Measurement
There’s something wonderfully human about the arbitrary objects we use to describe sizes that are hard to comprehend.
Own it, Explain it, Solve it: What Swiss Rail teaches us about exceptional problem resolution
A delayed train in Switzerland, and the response of staff, show how an understanding of a customer’s emotions is as important as delivering on the promised function.
Being Customer-led During the Covid Crisis
Through the deluge of emails from corporate CEO’s, one thing has become clear – the best businesses put humanity first.
The Reservation
‘Ladies and Gentlemen, I’m sorry to inform you that we’ve run out of quiche. I repeat, there will be NO quiche available from the buffet car for the duration of this journey.’
And people wonder why we should re-nationalise the railways.
You Get What You Pay For
What the British fascination with queueing can teach us about the changing nature of ‘premium’ customers
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