Power to the People
Want your customers to love you? Then start by making sure your employees at least like you…
Author: johnJsills
Back to the Future
Looking for great customer insight to help come up with better ideas? It’s all in the…
timing.
(It’s not) All About the Money
Giving customers money when they complain will make them go away, but might also mean they don’t come back…
See No Evil, Hear No Evil… (guest post)
A good friend of mine shares his story about how his company lost touch with their customers, and are now reaping the rewards of finding them again…
The Reality of Perception
We all see the world from where we stand, so to unlock real insight, you need to continually challenge your perspectives…
‘The Great Acceleration’ by Robert Colvile
There are many books written about new technology, and there are many books written about human nature. But this book manages to be one of the few that successfully combines both…
The Effortless Economy
I was recently reminded of how crucial effortlessness is in creating a brilliant
customer experience, whether that company be an old dog, or a Silicon Valley pup full of new tricks…
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