One step back, two steps forward
It’s never been more easy to be techno-dazzled, and so never more important to understand the things that won’t change…
Author: johnJsills
Nudgestock 2016 in 10 quotes
Another year, another brilliant Nudgestock. Here’s ten of the best moments…
Teaching new dogs old tricks
Think slick Silicon Valley start-ups always trounce the analogue old guard at customer experience? Think again…
Next Generation Motivation
The next generation of ambitious graduates are here. They’ll need more than sun, sea, and spreadsheets to stay motivated…
If I only had a heart…
With the rise of the robots imminent, a return to Oz can remind us about what’s at the heart of great customer experiences…
The Alice in Wonderland Guide to Career Planning
What can Alice and the Cheshire Cat teach us about career planning? Focus on the journey, not the destination…
The Happiness Hypothesis – Jonathan Haidt
‘The Happiness Hypothesis’ tackles morality, religion, knowledge, community, and adversity. And it does it brilliantly…
It’s Not Me, It’s You
If a customer makes a mistake, it’s the companies fault for making it possible for a mistake to be made. Welcome to Customer Experience in 2016…
johnJsills 