The Human Compass
How do you find real human insight? Explore what people say, do, search for, and shout about…
Category: Customer Experience
Customer Experience Stories
Design for the 99(%)
Want to give your customers a better experience? Maybe take a leaf out of Amazon’s book and stop treating them like criminals.
Power to the People
Want your customers to love you? Then start by making sure your employees at least like you…
Back to the Future
Looking for great customer insight to help come up with better ideas? It’s all in the…
timing.
(It’s not) All About the Money
Giving customers money when they complain will make them go away, but might also mean they don’t come back…
See No Evil, Hear No Evil… (guest post)
A good friend of mine shares his story about how his company lost touch with their customers, and are now reaping the rewards of finding them again…
The Effortless Economy
I was recently reminded of how crucial effortlessness is in creating a brilliant
customer experience, whether that company be an old dog, or a Silicon Valley pup full of new tricks…
