Next Generation Innovation
Three things I learnt about next-generation innovation from watching successful student start-ups…
Category: Customer Experience
Customer Experience Stories
Smarter Insurance
Customer expectations of insurance are being shaped by their experiences in other sectors. Here’s how…
The (Christmas) Tipping Point
In amongst the Mariah, Macaulay, and Mistletoe madness in the lead up to Christmas, one thing is rarely mentioned – giving a little extra to the men and women who bring things to our houses when we’re too lazy to stand, walk, and get it ourselves.
The Made-up Theory of Structured Flexibility
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
The Greatest Taxi Firm the World Has Ever Seen
Dealing with those small human moments that provide stress or worry will have a big impact on your customers’ experience…
Human content in a digital world
The best content needs to not only be good, but human. That’s possible by being interesting, positive, and relevant…
There’s No Time Like the Future
It’s easy to predict that the future will arrive, but it’s far harder to predict what it will look like. So why should we try guess what’s going to happen – and how can doing so help us be, well, better?
The Power of Perspective
Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?
johnJsills 