Tag: Facebook

The Human Touch

Companies spend huge amounts of time and money stopping their people from being human – yet being human is exactly the thing that makes for a great customer experience

If I only had a heart…

With the rise of the robots imminent, a return to Oz can remind us about what’s at the heart of great customer experiences…

Trends Reunited

So Friends Reunited is no more. But it leaves us with lessons in social networking, online stalking, and the importance of keeping an eye on the trends shaping the world we live in.

Goggles, Heartbeats, and Novelty Socks. Welcome to 2016.

The future’s made of Virtual Reality, surrounded by beard-less Hipsters and colourful socks. Here’s my summary of the 2016 trends reports…