Skip to content Menu

johnJsills

Making Things Better For Customers

  • Writing
    • CX Stories
    • Commuterville
    • Over Land and Sea
    • How to be an Adult
    • Bookshelf
  • Speaking
  • Consulting
  • Arbitrary Units of Measurement
  • LinkedIn
  • Instagram

Tag: Google

Posted on June 26, 2015September 14, 2020

You Know You’re a Child of the 2010’s When…

This week, the future finally crash-landed into the present. So here’s a few sure signs that you grew up in the 2010s…

Continue Reading
Posted on April 16, 2015July 16, 2021

Scarcity by Sendhil Mullainathan & Eldar Shafir

17 reasons why life is great, remembering a time before Google, and making the most of what we’ve got…

Continue Reading
Posted on March 9, 2015September 14, 2020

Smarter Insurance

Customer expectations of insurance are being shaped by their experiences in other sectors. Here’s how…

Continue Reading
Posted on March 6, 2015September 14, 2020

The News: A User’s Manual by Alain De Botton

Are we addicted to the news? How do we really understand what customers value? And where can I find a historical timeline of people mocking new technologies, only to be proved brilliantly wrong?

Continue Reading
Posted on February 11, 2013May 11, 2019

How to Solve a Problem Like Innovation

People love talking about innovation, but often get lost in a myriad of post-it notes and white-walled workshops. Here’s how to do it better…

Continue Reading

Posts pagination

Previous Page Page 1 Page 2
  • The Foundation
  • Instagram
  • LinkedIn
Create a website or blog at WordPress.com
Top
  • Subscribe Subscribed
    • johnJsills
    • Join 88 other subscribers
    • Already have a WordPress.com account? Log in now.
    • johnJsills
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar