Modern Day Fears
Forget spiders, snakes, and tall buildings. These are the things that really keep us up at night.
Making Things Better For Customers
Forget spiders, snakes, and tall buildings. These are the things that really keep us up at night.
The future’s already here… with a summary of the best (and worst) of the 2019 trends reports.
As soon as a company stops being useful, customers leave. And that’s why customer loyalty is a myth.
If you want to keep up with your customers, stop delaying the inevitable and instead do something about it.
I was recently reminded of how crucial effortlessness is in creating a brilliant
customer experience, whether that company be an old dog, or a Silicon Valley pup full of new tricks…
So Friends Reunited is no more. But it leaves us with lessons in social networking, online stalking, and the importance of keeping an eye on the trends shaping the world we live in.
The future’s made of Virtual Reality, surrounded by beard-less Hipsters and colourful socks. Here’s my summary of the 2016 trends reports…
As customer-led becomes the norm for companies, what does that mean for the balance between customer and business? Clue: the customer isn’t always right…