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Tag: Uber

Posted on June 19, 2020July 16, 2021

Modern Day Fears

Forget spiders, snakes, and tall buildings. These are the things that really keep us up at night.

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Posted on January 10, 2019September 14, 2020

Scooters, Stomachs, and Screentime: Welcome to the World in 2019.

The future’s already here… with a summary of the best (and worst) of the 2019 trends reports.

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Posted on June 13, 2018September 15, 2020

The Myth of Customer Loyalty

As soon as a company stops being useful, customers leave. And that’s why customer loyalty is a myth.

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Posted on November 3, 2017September 14, 2020

Inevitable Innovation

If you want to keep up with your customers, stop delaying the inevitable and instead do something about it.

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Posted on November 24, 2016February 18, 2018

The Effortless Economy

I was recently reminded of how crucial effortlessness is in creating a brilliant
customer experience, whether that company be an old dog, or a Silicon Valley pup full of new tricks…

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Posted on January 22, 2016September 14, 2020

Trends Reunited

So Friends Reunited is no more. But it leaves us with lessons in social networking, online stalking, and the importance of keeping an eye on the trends shaping the world we live in.

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Posted on January 10, 2016September 14, 2020

Goggles, Heartbeats, and Novelty Socks. Welcome to 2016.

The future’s made of Virtual Reality, surrounded by beard-less Hipsters and colourful socks. Here’s my summary of the 2016 trends reports…

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Posted on July 23, 2015February 18, 2018

The Shifting Balance of Power

As customer-led becomes the norm for companies, what does that mean for the balance between customer and business? Clue: the customer isn’t always right…

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