The Right to be Wrong
I’ve come to the conclusion that actually, despite the negative press it often receives, being wrong is great.
Making Things Better For Customers
I’ve come to the conclusion that actually, despite the negative press it often receives, being wrong is great.
Nudgestock is quite frankly, the best (non) conference I’ve been too.
The best content needs to not only be good, but human. That’s possible by being interesting, positive, and relevant…
It’s easy to predict that the future will arrive, but it’s far harder to predict what it will look like. So why should we try guess what’s going to happen – and how can doing so help us be, well, better?
Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?
So the world has changed, life has changed, we’ve all gone digital and we don’t know why we make most of the decisions we do. But the experience is increasingly what people pay for, with the best experiences retaining a human element
Trailfinders are the best Travel Agents in the world – because they understand the importance of the human touch…
There’s only three things you need to know about good leadership – Know your people, know your people, know your people…