Deciding How to Decide
Kahneman, Gigeringzer, and Rosling all know how to make better decisions. Here’s my summary of what they say – now you just need to decide to read it…
Author: johnJsills
An Evening of Behavioural Science with the ITC
On Thursday night, I had the pleasure of attending a small event in a delightful Art Gallery, hosted by the Independent Transport Commission – how can we use Behavioural Science to inform transport policy?
It’s Good to Talk
Good decisions come from understanding a range of perspectives – even if that means talking about topics that you’d really rather avoid, with people you’d really rather ignore…
The Made-up Theory of Structured Flexibility
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
The Greatest Taxi Firm the World Has Ever Seen
Dealing with those small human moments that provide stress or worry will have a big impact on your customers’ experience…
The Right to be Wrong
I’ve come to the conclusion that actually, despite the negative press it often receives, being wrong is great.
Nudgestock2 in Fifteen Handy Quotes
Nudgestock is quite frankly, the best (non) conference I’ve been too.
Human content in a digital world
The best content needs to not only be good, but human. That’s possible by being interesting, positive, and relevant…
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