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Tag: Marketing

Posted on December 7, 2017September 14, 2020

Customer Experience – WARC interview

I really hope you enjoy this article. If you did, I’d love you to subscribe to my blog at johnjsills.com/subscribe to get new thoughts sent to you on an infrequent basis, and find…

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Posted on October 6, 2017September 14, 2020

The Lost Art of Aftersales

Want your customers to recommend you? Maybe stop ruining their experience with your incessant feedback requests…

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Posted on June 11, 2017September 14, 2020

Nudgestock 2017 in 10 handy quotes

Another year, another brilliant Nudgestock-by-the-sea. Here’s ten of the best moments…

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Posted on July 8, 2016September 14, 2020

One step back, two steps forward

It’s never been more easy to be techno-dazzled, and so never more important to understand the things that won’t change…

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Posted on June 13, 2016September 14, 2020

Nudgestock 2016 in 10 quotes

Another year, another brilliant Nudgestock. Here’s ten of the best moments…

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Posted on May 5, 2016February 18, 2018

If I only had a heart…

With the rise of the robots imminent, a return to Oz can remind us about what’s at the heart of great customer experiences…

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Posted on January 22, 2016September 14, 2020

Trends Reunited

So Friends Reunited is no more. But it leaves us with lessons in social networking, online stalking, and the importance of keeping an eye on the trends shaping the world we live in.

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Posted on January 10, 2016September 14, 2020

Goggles, Heartbeats, and Novelty Socks. Welcome to 2016.

The future’s made of Virtual Reality, surrounded by beard-less Hipsters and colourful socks. Here’s my summary of the 2016 trends reports…

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