Customer Experience – WARC interview
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Tag: Marketing
The Lost Art of Aftersales
Want your customers to recommend you? Maybe stop ruining their experience with your incessant feedback requests…
Nudgestock 2017 in 10 handy quotes
Another year, another brilliant Nudgestock-by-the-sea. Here’s ten of the best moments…
One step back, two steps forward
It’s never been more easy to be techno-dazzled, and so never more important to understand the things that won’t change…
Nudgestock 2016 in 10 quotes
Another year, another brilliant Nudgestock. Here’s ten of the best moments…
If I only had a heart…
With the rise of the robots imminent, a return to Oz can remind us about what’s at the heart of great customer experiences…
Trends Reunited
So Friends Reunited is no more. But it leaves us with lessons in social networking, online stalking, and the importance of keeping an eye on the trends shaping the world we live in.
Goggles, Heartbeats, and Novelty Socks. Welcome to 2016.
The future’s made of Virtual Reality, surrounded by beard-less Hipsters and colourful socks. Here’s my summary of the 2016 trends reports…
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