Teaching new dogs old tricks
Think slick Silicon Valley start-ups always trounce the analogue old guard at customer experience? Think again…
Author: johnJsills
Next Generation Motivation
The next generation of ambitious graduates are here. They’ll need more than sun, sea, and spreadsheets to stay motivated…
If I only had a heart…
With the rise of the robots imminent, a return to Oz can remind us about what’s at the heart of great customer experiences…
The Alice in Wonderland Guide to Career Planning
What can Alice and the Cheshire Cat teach us about career planning? Focus on the journey, not the destination…
The Happiness Hypothesis – Jonathan Haidt
‘The Happiness Hypothesis’ tackles morality, religion, knowledge, community, and adversity. And it does it brilliantly…
It’s Not Me, It’s You
If a customer makes a mistake, it’s the companies fault for making it possible for a mistake to be made. Welcome to Customer Experience in 2016…
Trends Reunited
So Friends Reunited is no more. But it leaves us with lessons in social networking, online stalking, and the importance of keeping an eye on the trends shaping the world we live in.
Goggles, Heartbeats, and Novelty Socks. Welcome to 2016.
The future’s made of Virtual Reality, surrounded by beard-less Hipsters and colourful socks. Here’s my summary of the 2016 trends reports…
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