The Dangers of Voting Without Thinking
Three thoughts on how to make sure you’re really thinking about thinking about voting…
Making Things Better For Customers
Three thoughts on how to make sure you’re really thinking about thinking about voting…
What happens when you take your headphones out and listen to the world around you? If you’re on a Chiltern Railways train, quite a lot, it seems…
17 reasons why life is great, remembering a time before Google, and making the most of what we’ve got…
Customer expectations of insurance are being shaped by their experiences in other sectors. Here’s how…
Are we addicted to the news? How do we really understand what customers value? And where can I find a historical timeline of people mocking new technologies, only to be proved brilliantly wrong?
In amongst the Mariah, Macaulay, and Mistletoe madness in the lead up to Christmas, one thing is rarely mentioned – giving a little extra to the men and women who bring things to our houses when we’re too lazy to stand, walk, and get it ourselves.
Kahneman, Gigeringzer, and Rosling all know how to make better decisions. Here’s my summary of what they say – now you just need to decide to read it…
On Thursday night, I had the pleasure of attending a small event in a delightful Art Gallery, hosted by the Independent Transport Commission – how can we use Behavioural Science to inform transport policy?