Making Things Better For Customers
In amongst the Mariah, Macaulay, and Mistletoe madness in the lead up to Christmas, one thing is rarely mentioned – giving a little extra to the men and women who bring things to our houses when we’re too lazy to stand, walk, and get it ourselves.
Kahneman, Gigeringzer, and Rosling all know how to make better decisions. Here’s my summary of what they say – now you just need to decide to read it…
On Thursday night, I had the pleasure of attending a small event in a delightful Art Gallery, hosted by the Independent Transport Commission – how can we use Behavioural Science to inform transport policy?
Good decisions come from understanding a range of perspectives – even if that means talking about topics that you’d really rather avoid, with people you’d really rather ignore…
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
Dealing with those small human moments that provide stress or worry will have a big impact on your customers’ experience…
I’ve come to the conclusion that actually, despite the negative press it often receives, being wrong is great.
Nudgestock is quite frankly, the best (non) conference I’ve been too.
johnJsills 