Making Things Better For Customers
Customer Experience Stories
In amongst the Mariah, Macaulay, and Mistletoe madness in the lead up to Christmas, one thing is rarely mentioned – giving a little extra to the men and women who bring things to our houses when we’re too lazy to stand, walk, and get it ourselves.
How do you create great experiences for customers, colleagues, and yourself? Have a direction, but give yourself freedom…
Dealing with those small human moments that provide stress or worry will have a big impact on your customers’ experience…
The best content needs to not only be good, but human. That’s possible by being interesting, positive, and relevant…
It’s easy to predict that the future will arrive, but it’s far harder to predict what it will look like. So why should we try guess what’s going to happen – and how can doing so help us be, well, better?
Understanding the other person’s perception is vital, whether you’re serving customers, running a team, or just trying to be efficient. So why do so many people find it so hard?
So the world has changed, life has changed, we’ve all gone digital and we don’t know why we make most of the decisions we do. But the experience is increasingly what people pay for, with the best experiences retaining a human element
Trailfinders are the best Travel Agents in the world – because they understand the importance of the human touch…
johnJsills 